SHOP ONLINE OR VISIT OUR ATHLONE STORE


FAQ

  • Do we need to book appointment to visit your store to try on Communion / flower girl dresses or boys suits?
  • Yes, appointment is needed to reserve one of our fitting rooms. The most convenient way to book one is through our Facebook page. You can see all available time slots, pick the most suitable one and book yourselves in here: https://fb.com/book/athlonechildrensformalwear/ 
  • I am not on Facebook. How can I book appointment?
  • If you are not on Facebook, you can request appointment by email formalwear4kids@yahoo.ie, or call/text 0879076038.
  • Do we need to book appointment for shoes / accessories / christening wear?
  • No, you don't need appointment for shoes / accessories / christening wear. Call in any time during our opening hours.
  • I tried ringing your phone number 0879076038 but could not reach. 
  • Our phoneline is working Tuesday to Saturday 10am - 5pm. We can't answer phone calls on Sundays and Mondays. If we miss your call, please try again during our phoneline working hours, or text us to request a call back.
  • Where are you based?
  • Our Leanai shop is inside the Left Bank Mall, which is in Pearse Street, Athlone, eircode N37 R2Y1
  • Do you take deposits?
  • Yes we do. You can pay 50 euro deposit on a dress of your choice, and you can pay the balance and pick it up whenever you are ready.
  • Do you have the dress I have seen on your website, in your shop?
  • Our stock rotates daily, some sizes sell, and others arrive. You can check stock in real time by clicking on the size you are interested in, it will show you whether it is in stock in our shop at this very minute, or has to be ordered in, or sold out.
  • How long will it take for delivery if I order online?
  • When you click on the item/colour/size, it will show you whether this is in stock in our Athlone shop (will be shipped to you within 1-2 days), or it's a 10-14 days pre-order item, or 4-6 weeks pre-order item. Once it ships, you will receive an email with An Post tracking number, and should have it the following day. If you order multiple items, and one of them is a pre-order item, we usually wait until it comes in, and post all items together to you.
  • What is your returns policy?
  • You can return almost any item you bought from us for a money refund within 14 days from the day you received/collected it, or exchange size/style any time between your purchase and event date. The only items that we can't take back for hygienic reason, are underwear, socks and tights. 
  • How do I return something I bought from you online?
  • Every online order arrives with a returns/exchanges form and our address label, in case you need to return something. Choose refund or exchange by putting a tick in the corresponding box, and if exchanging, make a note what you are exchanging it for, and send it back to us using the address label provided, for your convenience. We don't refund postage fees, but if you are exchanging, we'll send the replacement item at no extra cost to you.
  • I ordered a Communion dress instore and paid deposit, but changed my mind. Can I have my deposit back? 
  • You can cancel your order and have your deposit back within 14 days from the day you placed your order, or a credit note if it is after 14 days.
  • I see all your girls shoes are US sizes, which size should I go for?
  • US sizes are smaller than UK sizes. We usually go a size up in these. For example, if your daughter is wearing a UK size 1, she will probably be a size 2 in our shoes.